At Triple M Threads Embroidery, we strive to provide efficient and reliable order fulfillment services to ensure that your embroidered items are delivered to you in a timely manner. This Fulfillment Policy outlines our procedures and expectations regarding the processing, shipping, and delivery of your orders.
Order Processing: Once you place an order with us, our team will begin processing it promptly. We aim to process orders within two weeks, excluding weekends and holidays. During peak periods or for customized items, processing times may be longer, and we will communicate any delays to you.
Customization and Design Approval: For orders requiring customization or personalization, such as adding names, logos, or specific designs, we will work closely with you to ensure accuracy and satisfaction. Our team will provide you with digital proofs or samples for your review and approval. Please note that production will not begin until we receive your final approval.
Shipping and Delivery: We offer various shipping options to accommodate your needs. Once your order is processed and ready for shipment, we will provide you with a tracking number to monitor the progress of your package. Please note that shipping times may vary depending on the destination and shipping method selected.
While we strive to meet estimated delivery dates, please understand that unforeseen circumstances, such as weather conditions or carrier delays, may impact delivery times. We will do our best to keep you informed of any potential delays or issues.
Shipping Charges: Shipping charges will be calculated based on the weight, dimensions, and destination of your order. These charges will be clearly displayed during the checkout process. Please note that additional fees, such as customs duties or taxes, may apply for international shipments, and these charges are the responsibility of the recipient.
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package through the carrier's website or tracking portal. If you have any questions or concerns regarding the status of your order, please contact our customer support team, and we will be happy to assist you.
Order Cancellations and Modifications: If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order is in production or has been shipped, cancellations or modifications may not be possible.
Returns and Exchanges: We take great pride in the quality of our embroidered products. If you receive a defective or incorrect item, please contact us within five days of receiving your order, and we will arrange for a replacement or refund. Please refer to our Returns and Exchanges Policy for detailed instructions on how to initiate a return or exchange.
If you have any questions or concerns regarding our Fulfillment Policy, please contact us at triplemthreads@outlook.com. Our customer support team is here to assist you and ensure that your order fulfillment experience with Triple M Threads Embroidery is seamless and satisfactory.